Delete account and data
Request without installing the game
Send an account deletion or data-copy request to the email below. You do not need to reinstall the app.
Request account deletion by email ↗
Exceptional requests, failed automated deletion and requests from players who cannot access their account are handled personally by the operator, Ing. Josef Šebánek, at extractandexpand@gmail.com. Describe your request and include your player name and account email if known. Proportionate verification of account ownership may be needed before disclosure or deletion; entering an email address alone is not proof. Do not send passwords, sign-in codes or your private deletion receipt. Exceptional cases are not handled automatically.
Automated web sign-in, deletion and export are being prepared. Until their verification is complete, use the email above. An email request is not an automatic deletion command: the authorised requester must first be verified.
In the game
- Open the profile/account menu and choose account deletion.
- Verify your sign-in again.
- Read the consequences, type the displayed eight-character code and confirm.
The code lasts ten minutes. An accepted request blocks further gameplay and is irreversible. You lose your personal profile, owned buildings, inventory and progress. The target is completion within 24 hours of acceptance by the automated process, not of sending an email. Exceptions and retention are described below. Your Google account is not deleted. If your app version does not have this option, use email.
What is deleted and what remains
After an authenticated deletion request is accepted, further game operations are blocked. Processing allows at least 15 minutes for earlier operations to finish; the worker runs every five minutes. We aim to complete active-account deletion within 24 hours. Failures or pending shared transactions may take longer. Your Google account is not deleted.
The process deletes the game profile, personal account data, owned buildings, parcel ownership links, personal transport and social links, and the game authentication account. Shared alliance property remains. An alliance founder must first transfer leadership. Authored personal alliance text is removed; numerical contributions remain under a random internal identifier without a reverse mapping to the account. Personal mentions written by other players may require individual review.
- New daily game-database backups have deletion scheduled at age 30 days. The storage provider performs this asynchronously. This does not cover every historical manual copy.
- In the game project, ordinary cloud logs are retained for 30 days; Google's mandatory audit-log category for 400 days. Other providers' retention is separate.
- Detailed completion evidence is eligible for cleanup 90 days after completion. Closed ordinary privacy requests expire 90 days after closure. Cleanup runs in daily batches; older backup copies may remain until their backup lifecycle completes. Open requests and documented holds remain for handling and review.
- The web status receipt is valid for at most 90 days from creation. Its server record is then eligible for daily cleanup. An export rate-limit record expires after 24 hours and is cleaned in daily batches.
- A minimal deleted-account UID marker and a separate deletion ledger remain without a fixed expiry to prevent restoration of deleted data. Purchase-token protection retains only a hashed-token key and a deleted-account marker, without the account UID, product or order. These protections are not automatically anonymous and require review of their continuing necessity.
Personal in-game purchase receipts are deleted with the account. This does not determine retention of Google's records or any separate accounting documents. Uninstalling the app does not delete server data. See account deletion and data export.